07.09.2022
After collection, parcels can be handled over 20 times before arriving at their destination as well as going through at least 2 sortation hubs. It’s therefore crucial to ensure that your equipment has been packaged and labelled correctly so that it is not damaged in transit and to ensure your equipment reaches us safely.
Please ensure all items are securely packed within robust packaging.
Any gaps within the package should be filled with bubble wrap to prevent movement when shipped.
Use a box that’s big enough to safely fit what you’re sending.
Please write the sender and consignee address on the box. If the carrier misplaces the parcel this will help in locating it. Also ensure to enclose a brief description of what is required and serial number of component.
If you are expecting heavy equipment, for example, a Vita-flex somebody must be on-site to assist the driver with lifting the equipment otherwise collection / delivery will be refused.
Remove batteries before shipping any scanners
Remove any personal items from packaging
Provide IMV Customer Care with parcel details, including;
weights
number of boxes
dimensions
Provide IMV Customer Care with collection details, including;
weights
number of boxes
dimensions
full address with postcode
pick up area if applicable
email address and contact number
Please ensure equipment has been cleaned before shipping to;
ensure disease control
ensure a quick turnaround of service parts
avoid any cleaning charges for excessively dirty equipment
